About
Charlyne Lefebvre-Paillé is a bilingual design research and service design leader with 15 years of experience working at the intersection of design, and technology. She has worked across consulting, corporate, and public service settings in Canada, the US, and Europe.
Charlyne specializes in service design and design research, focusing on how these practices can drive meaningful change in organizations, and in society. Her work blends theory and practice, applying human-centered research to improve complex systems such as healthcare delivery and government services. She brings a strong understanding of how service design can leverage technology to enhance operational service effectiveness, without empeding on ethics and human experiences.
She builds collaborative, interdisciplinary research practices that support both real-world impact and deeper understanding of design’s role in transformation. Her approach is grounded in rigorous methods and shaped by a commitment to inclusive, innovative problem-solving.
Charlyne’s contributions span service design strategy, research methodologies, and organizational change. She regularly shares her work at academic, professional conferences and through teaching and mentorship, helping advance the conversation about service design’s evolving role.
She is particularly interested in how design practices can be studied, scaled, and shared to create more ethical and equitable outcomes across technology-enabled experiences, in an ecologically-mindful way.